Worker fired for failing to charge fees to ‘wealthy’ customers: ‘$1 at most’


An employee of a ‘large restaurant chain’ has taken to social media to say he was fired for creating a ‘hostile work environment’ after failing to charge fees to ‘wealthy’ customers.

Posted on Reddit’s popular r/MaliciousCompliance, a restaurant worker under the username u/Turkaram shared his story and received over 10,000 upvotes and 500 comments on his post.

The original poster (OP) began their story by explaining that the restaurant they worked at – which can be seen in “every mall in the United States” – was located in one of the “richest areas ” from the country. Many of these “wealthy” customers had specific wishes about how they wanted their food.

“There were some quirky regulars (like this lady who wanted a Caesar salad with no dressing but 3 whole lemons to squeeze over the lettuce) but 99% of the time they asked for rigatoni instead of penne in a dish, or red onion instead of yellow on a burger or something like that,” u/Turkaram wrote.

At work, servers had to charge a fee for each change made to the meal. Typically, these fees were low, in the range of 10 to 15 cents.

Above, a boss is seen firing an employee. Posted on Reddit’s r/MaliciousCompliance forum, a restaurant worker explains how he was fired for creating a “hostile work environment” after waiving small fees for “wealthy customers”.
Bojan89/iStock/Getty Images Plus

They wrote: “As a waiter you were supposed to know all the extras but as there were about 26 pages on the menu it was quite daunting to just memorize what we even had. But obviously nobody ever charged these things because what’s an extra 15 cents on a $200 tab especially when you’re in the weeds and you’re pretty sure the host stand wants you to have depression nervous.

“Not only that, but because the wealthy tend to be the most miserly [motherf**kers] you will ever meet, we will never charge them because they would instantly complain if you did. And the restaurant’s policy was basically ‘the customer is always right’, no matter how wrong they were. We even had regular scammers ordering the ‘wrong thing’ and then complaining and getting a free meal EVERY TIME,” they continued.

During one of the PO’s shifts, a customer requested a change to his meal. As usual, they didn’t charge them the extra fee. They have been doing this for years because other managers told them not to charge extra because the customer might complain and end up getting their whole meal for free.

However, the PO wrote that the restaurant had recently hired a new manager whom they called “Brad”. He yelled at the employee for not recharging. Even though the OP explained the reasoning to him, he ignored them and said if they continued not to reload they would be written.

“So when the next table (a party of seven who had a bill for $500) literally changed every dish, I added the extras (which totaled at most $1). When I dropped the check, they freaked out about all the extras (even though I informed them of the charges when they ordered, the itemized receipt made the situation much worse) and they demanded to speak to the manager,” the employee wrote .

The PO decided to ask Brad for help with the angry customer. In the end, Brad had to waive the entire bill from those customers because they complained. After a month of overcharging complaints, it stopped charging. The PO revealed they were “suspiciously fired for creating a hostile work environment” while on vacation.

Newsweek contacted u/Turkaram for comments.

Newsweek posted several jobs-related articles, including a woman who was backed for reporting that her colleague searched her purse, a stay-at-home mom who was criticized online for refusing to work after the pay cut of her husband and a boss who was lambasted for not granting a non-refundable vacation to a new hire.

How to deal with your emotions after being fired

It can be difficult to be fired from a job and it can bring up a lot of emotions. According to Indeed, here are some tips for overcoming a layoff:

  • Embracing all the emotions you are feeling can help you come to terms with what has happened and move forward into a better future.
  • Be sure to take the time to take care of yourself and your physical and mental health while looking for a new job.
  • Focus on the positives rather than the negatives.
  • Set new goals in your professional and personal life. Also, reevaluate your wants and needs within your career.
  • Try taking a break from social media, as it might influence your thinking.

Editors’ reactions

“Composing an entire $500 meal because of a more than a dollar problem? [What the f**k]”, wrote u/Giraffe6654.

“You were right and you proved them wrong and you got fired. Yeah, that sounds good,” said u/Content-Rhubarb1757.

U/Day_psycho commented, “I’m sorry, but this restaurant is just crazy leaning on its customers like that. If a party is willing to spend $500 on food, but FREAKS for just an extra dollar extra for substitutions , they I’m wrong in more ways than one. I would never charge a $500 tag to someone who is obsessed with $1. Terrible business practice. I hope total mayhem breaks out at this establishment .

“Well…Since you’ve been fired, your next task should be to go there, order yourself a meal and give a big slap in the face to Mr. ‘Hostile Work Environment’ for how wrong they were in your order, charged you, served you stale bread, whatever you can complain about,” u/FalseGiggler suggested.

newsweek

Not all news on the site expresses the point of view of the site, but we transmit this news automatically and translate it through programmatic technology on the site and not from a human editor.
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