Woman caught throwing soup in front of restaurant manager after argument
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A restaurant manager’s TikTok video, in which she describes soup thrown in the face by an angry customer, goes viral. The incident was also captured on surveillance video.
The interaction took place on the afternoon of November 7 at the Sol de Jalisco in Temple, Texas. Police told NBC’s local affiliate KCEN-TV that a woman first called the restaurant to complain about the soup she ordered.
The woman complained that the soup was too hot and had melted the lid of the container she was in, police said. Jannelle Broland, the manager who was attacked, said on TikTok that the woman had insulted her over the phone and that Broland offered her a replacement and a free meal.
“All she wanted was to scream and swear,” Broland said in her video. “She called me names and the names of the kitchen staff. I said to her: ‘Ma’am, I can always help you, all I ask is that you don’t yell and insult me. . ‘ She said ‘Oh no honey, you haven’t heard an attitude yet, and I’ll talk to you how I want. I said’ No ma’am, you won’t ‘and hung up the phone. “
Broland said the woman called back and asked to speak to a manager, but hung up after being put on hold. The woman later entered the restaurant, where she argued with Broland for several minutes, cursing and complaining without accepting offers of refunds or replacement meals.
“I said, ‘If you don’t go or calm down, I’ll call the police,’ and she said, ‘I don’t care. … I said: “Ma’am, I can always help you, I just need you not to insult me and yell at me.” That’s when she made the shared decision to grab (the soup) and throw it in my face, ”Broland said.
Broland said luckily the soup wasn’t as hot as it might have been if it had been fresh, but the spices in the soup caused her to have a reaction.
“It was still pretty hot, but the spices in our soup certainly affected me more than anything,” she said. “It was really like I had just been sprayed with pepper. My eyes were burning, my nose was bleeding.”
Related: Restaurant workers have faced increasing levels of bad behavior from customers amid the coronavirus pandemic.
Broland said the attack shocked her.
“It kind of took my breath away for a second because the burn really shocked me,” she told KCEN-TV.
Charges are pending against the woman, according to KCEN-TV, and she was banned from the restaurant. She has not been publicly identified.
“We do not tolerate this type of behavior and hold our citizens to the highest standard,” said Temple Deputy Chief of Police Allen Teston. “If a citizen thinks they have received poor service, we advise them to remain courteous until the issue is resolved.”
Broland said she had worked in the restaurant industry for six years and had never experienced this kind of behavior. She is filing a complaint against the woman and has asked her supporters not to intimidate her if she is identified.
Broland told KCEN-TV that she hopes her story will make people think about how they act when dealing with service workers.
“I hope this gets a lot of attention to how not only servers in my area, but servers everywhere are treated and whether or not they are staffed,” she said. “We don’t just put on an apron and a name tag and we’re just robots – we’re still human beings with the same emotions.”
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