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why disputes with suppliers are on the rise?


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why disputes with suppliers are on the rise?

With the rise in gas and electricity prices, the energy ombudsman is increasingly called upon. But that’s not the only reason. Decryption with the journalist David Boéri, present, Wednesday, May 25, on the set of 12/13.

Energy bills are on the rise, as are disputes with suppliers. “Last year, [le médiateur de l’énergie] had to settle 30 thousand 626 files, this is unheard of since the opening of the market to competition in 2007, an increase of 13% compared to last year, and 150% in five years”, reports journalist David Boéri, present, Wednesday, May 25, on the set of 12/13. During the confinement, many meters could not be read, “but the French consumed more electricity and gas at home, the bills were therefore generally underestimated”.

Rising prices are also pushing some suppliers to abuse to maintain their margins. “Like, for example, increasing the prices, on contracts that were nevertheless signed at a fixed price, or reviewing the formulas for calculating price indexation without telling anyone”, explains David Boéri. Between the suppliers, the mediator noted significant discrepancies: 416 disputes for OHM Energie, closely followed by Greenyellow and MINT Energie. The incumbent suppliers, EDF and ENGIE, record between five and ten times fewer disputes. First place goes to ILEK, a small green energy supplier based in the Toulouse region (Haute-Garonne).


why disputes with suppliers are on the rise?

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