what are the rights of passengers?

In France, passenger rights are set at international level by two conventions, Warsaw and Montreal, but also by much more protective European regulations. The European regulation applies to all passengers taking off from a country in the Union, but also from Iceland, Norway or Switzerland, regardless of the company, or passengers taking off to the EU from from a non-member state,

Air carriers must inform the passenger of his rights. In the event of a flight delayed on departure by at least two hours, flight cancellation, or denied boarding, a notice containing, in particular, the rules for compensation and assistance must be presented to the passenger.


If your plane arrives at least three hours later than the originally scheduled time, you are entitled to compensation. It is 250 euros, for flights up to 1500 kilometers, 400 euros between 1500 and 3500 kilometers and 600 euros beyond 3500 kilometers between 3 and 4 hours late. If your flight is cancelled, you have the right to choose to have your ticket refunded or to be checked in on another flight under comparable conditions of carriage.

If your flight does not take off until the next day, the company will have to take care of your accommodation. This compensation is not due if you have been informed of the cancellation of your flight at least two weeks before departure and if the company proves that the cancellation or delay is due to exceptional circumstances, storm, earthquake, volcanic eruption or act of terrorism.

But some other reasons for flight cancellation can be debated. This is the case of the strike by the staff of the company in question. Supposed to be informed, it is considered in France that the company must be able to take measures to avoid the cancellation of flights. On the other hand, when it is a strike by airport staff or air traffic controllers, which is outside the company, and well in this case, you will not be able to claim any compensation.

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