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Its delivery men have invaded French cities. But how does this delivery platform, which works with Franprix or Nespresso as well as independent neighborhood businesses, manage to satisfy its customers in record time? If the French start-up Stuart communicates a lot about its eco-responsible service by bike, “Special Envoy” collected the testimony of a delivery woman who nevertheless says she works with her personal car. On condition of anonymity, she describes the hidden face of a system that would have been imposed on her. A system she describes as“immoral, disrespectful, not professional at all”.

The magazine’s journalists accompanied her during one of her tours. Like delivery people on bicycles or scooters, she is geolocated by the application, which offers her shopping. But unlike these two-wheeled delivery men, nothing distinguishes her from customers when she comes to pick up an order at the supermarket: neither bag nor vest bearing the sign of her employer.

She claims to have no legal status: neither self-employed, nor temporary, and no employment contract… The platform would go through a subcontractor to pay her, and this one would have imposed illegality on her by paying her by transfers made to her bank account, without issuing a payslip. Thus, his work for Stuart would not be declared: “We are totally black“, she declares.

A 25% commission for the intermediary ?

No payslip, according to her, therefore no social contributions, no professional insurance in the event of an accident at work or mechanical problems with her car… and sometimes difficult working conditions, like this parcel of 50 kilos that she struggles to get into her vehicle. She would have no insurance for the object it contains, whose delivery note indicates a value of more than 2,000 euros.

That day, for two and a half hours of work, the application tells her that she will receive 18.60 euros. An amount on which the intermediary would take 25% commission. “I have 13.95 euros leftshe calculates, and on the 13.95, I take out the gasoline, so I don’t have much left. For three hours of work.

Excerpt from “Delivery: thoroughly fraud?”, an investigation to see in “Special Envoy” June 23, 2022.

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