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non-compliant installations cause problems accessing the Internet


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non-compliant installations cause problems accessing the Internet

J.Duponchel, C.Téroilles, S.Lerch – France 2

France Televisions

Thursday, September 22, the 13 Hours is interested in fiber optic installations, sometimes carried out by poorly trained technicians and which create problems on the line.

Alain Le Balam, a retiree in the Paris region, no longer has access to the Internet, after having subscribed to a fiber optic subscription, and this, for six months. He pays 264 euros per month, for a service that does not work. In France, 15% to 20% of fiber subscribers have problems with their line. This brand new service does not work. The France Télévisions teams followed a fiber technician with a hidden camera. There are many of them, self-employed, with little or no training.

“I had never tinkered in my life”, says one of them. A customer, who wants to install fiber in her home, has paid the price. Against the subscriber’s advice, the technician sent to her home drilled through a load-bearing wall. He continued his loose work in the fiber patch cabinets. Telephone operators have promised to better control subcontractors, because from 2030, all French people will have to switch to fiber.

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